Cisco Unified Communications Manager Definition
Cisco Unified Communications Manager (CUCM), also commonly refered to as Cisco Unified CallManager (CUCM) and Cisco CallManager (CCM), is a software based IP call agent platform sold by Cisco Systems.
CallManager is the call-processing component of the Cisco Unified Communications System. Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice-over-IP ( VoIP ) gateways, and multimedia applications. Additional services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony solution through Cisco Unified CallManager APIs.
Cisco Unified CallManager is installed on Cisco Media Convergence Server ( MCS ) 7800 Series of server platforms and selected third-party servers. It has a suite of integrated voice applications and utilities, including the Cisco Unified CallManager Attendant Console—an ad-hoc conferencing application, the Cisco Unified CallManager Bulk Administration Tool (BAT), the Cisco Unified CallManager CDR (Call Detail Record) Analysis and Reporting tool, the Cisco Unified CallManager Real-Time Monitoring Tool ( RTMT ), the Cisco Unified CallManager Auto-Attendant (CM-AA)the Tool for Auto-Registered Phone Support ( TAPS ), and the Cisco Unified CallManager Assistant application.
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